Delivery & Returns
Our current standard delivery time is approximately 2-5 working days. Standard delivery is FREE for orders over £75.00 (excluding VAT).
We are currently unable to offer a next day delivery service due to increased demand, reduced staffing and courier capacity. Please be assured that we will be doing our very best to ensure your order reaches you as quickly as possible. We will endeavour to go back to our usual services as soon as possible.
To keep our employees safe during the current pandemic situation, we have many of our teams working remotely therefore, if you need to get in touch, please email firstname.lastname@example.org and and a member of the team will come back to you as soon as possible.
Weekend and Bank Holiday Deliveries
Unfortunately, we are unable to process orders at weekends or on bank holidays at this time. Orders placed during these times will be processed on the first working day back.
Out of Stock Situations
We always do our best to maintain high stock levels by receiving regular deliveries from our suppliers. Whilst it is our policy to avoid shortages in stock, this, on occasions cannot be avoided. Should an item not be available for delivery within the time you specify, we will contact you to advise you of the delay.
Items for sale on this website are stock items, unless a lead time is shown. Stock items should in normal circumstances always been in stock and available for despatch as soon as payment is received in full.
Due to current demands casuing increases in lead times, we are experiencing out of stock situations on some lines however, we will indicate the lead times on these items on the individual pages. Alternatives should be available to please be sure to check through our complete range to see if we do have an items in stock to suit your requirements.
Please see our delivery services and charges in the table below;
If you have any other requirements, please contact us by emailing email@example.com and we will do what we can to help.
If, for any reason, there is any defect in the quality, quantity or condition of the goods we will give you an exchange or refund. Please notify us by email on firstname.lastname@example.org or by telephone on 01707 635353 quoting our order reference within 7 days of delivery.
As per the Distance Selling Regulations, you have the right to cancel your order within 7 days of receipt of goods, with the exception of Custom Made items.
You must notify us in writing of the cancellation and return the goods in the condition they were delivered to you at your cost and at your risk.
Please note: You have a duty of care while the goods are in your possession, and they are your responsibility until the goods have been received on these premises.
For further details, please refer to our Terms and Conditions of sale.
Our postal address is:
Hatfield Business Park